Warranty Information - Mr Furniture

Mattress and Base Warranty Information

All mattresses are covered under a manufactures guarantee which is normally detailed on your invoice or on the purchase product mattress label. (E.G 1, 5 or 10 year).

In addition to your manufactures guarantee and Australia consumer law all our product come with the following warranty.

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in springs, stitching, foam comfort layers & base timber frames and castors. (Workmanship, springs & foams)

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the ensemble base timber frames and support castors. (Workmanship, fame and castors)

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Rips, wearing, pilling, creasing or fading of fabric.
Damage caused by natural wear and tear.
Damage caused by misuse.
Damage caused by improper cleaning.
Damage caused by unsuitable beds & bases.
Damage caused by improper use of the goods purchased. (E.G People sitting on mattresses playing console computer games, children jumping on mattresses etc.)
Softening of the mattresses comfort layers over time is completely normal and is not considered a defect in any way. Lying on one particular side of the mattress most of the time will cause that area to soften more than the others. For an even wear rotate and flip all double sided mattresses regularly and rotate all single sided mattresses regularly.
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration of fabric and leather suites due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, all mattresses that require warranty repairs must be clean and fit for handling by the service staff. Customers must have the item professionally cleaned if soiled or unfit for handling before returning it to the store.

**Due to strict public liability laws we are unable to supply a lone mattress for the customer to use while their mattress is being repaired or replaced.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.

Bedroom Suite Warranty Information

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the timber, metal or other material used in the construction of the product.

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Scratches and marks, broken or cracked glass caused by misuse.
Damage caused when opening the boxed product with sharp tools.
Damage caused by natural wear and tear.
Damage caused by improper cleaning and maintenance of the product.
Damage caused by improper use of the goods purchased. (E.G People leaning back on chairs etc.)
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration and cracking and warping of material including timber, metal, glass, fabric and due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, any item that requires warranty repairs must be clean and fit for handling by the service staff. Customers must have all components including TVs and other audio components remove prior to Mr Furniture picking the goods up for repair/replacement.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.

Dining Warranty Information

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the timber, metal or other material used in the construction of the product.

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Scratches and marks, broken or cracked glass caused by misuse.
Damage caused when opening the boxed product with sharp tools.
Damage caused by natural wear and tear.
Damage caused by improper cleaning and maintenance of the product.
Damage caused by improper use of the goods purchased. (E.G People leaning back on chairs etc.)
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration and cracking and warping of material including timber, metal, glass, fabric and due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, any item that requires warranty repairs must be clean and fit for handling by the service staff. Customers must have all components including TVs and other audio components remove prior to Mr Furniture picking the goods up for repair/replacement.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.

Home Office Warranty Information

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the timber, metal or other material used in the construction of the product.

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Scratches and marks, broken or cracked glass caused by misuse.
Damage caused when opening the boxed product with sharp tools.
Damage caused by natural wear and tear.
Damage caused by improper cleaning and maintenance of the product.
Damage caused by improper use of the goods purchased. (E.G People leaning back on chairs etc.)
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration and cracking and warping of material including timber, metal, glass, fabric and due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, any item that requires warranty repairs must be clean and fit for handling by the service staff. Customers must have all components including TVs and other audio components remove prior to Mr Furniture picking the goods up for repair/replacement.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.

Occasional Warranty Information

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the timber, metal or other material used in the construction of the product.

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Scratches and marks, broken or cracked glass caused by misuse.
Damage caused when opening the boxed product with sharp tools.
Damage caused by natural wear and tear.
Damage caused by improper cleaning and maintenance of the product.
Damage caused by improper use of the goods purchased. (E.G People leaning back on chairs etc.)
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration and cracking and warping of material including timber, metal, glass, fabric and due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, any item that requires warranty repairs must be clean and fit for handling by the service staff. Customers must have all components including TVs and other audio components remove prior to Mr Furniture picking the goods up for repair/replacement.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.

Entertainment Warranty Information

Below you will find details on the Mr Furniture Warranty. Please note that these warranties do not apply for furniture used for commercial, rental trade, institutional or other non-residential use.
All faults should be reported to Mr Furniture within (7) seven days of the defect or fault appearing to avoid any further damage. Please keep your Mr Furniture original invoice docket as proof of date of purchase and present it to Mr Furniture at the time of making a warranty claim. This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation.

For (1) one year from the purchase date Mr Furniture warrants to rectify, repair or replace any defects in the timber, metal or other material used in the construction of the product.

Note: Mr Furniture will always endeavour to help rectify and fix any problem that occur to any product you purchase through Mr Furniture regardless of time frame (Charge may apply to help cover cartage ,cost of repair charges ect..)

The Warranty does not cover the following problems

Scratches and marks, broken or cracked glass caused by misuse.
Damage caused when opening the boxed product with sharp tools.
Damage caused by natural wear and tear.
Damage caused by improper cleaning and maintenance of the product.
Damage caused by improper use of the goods purchased. (E.G People leaning back on chairs etc.)
Damage incurred during handling and transportation of the product by the customer or their contractor.
Discolouration and cracking and warping of material including timber, metal, glass, fabric and due to exposure to direct sunlight, direct heat or contact with domesticated animals.
Warranty is limited to the original purchaser at the original delivery address.

Note: Due to strict O.H & S laws, any item that requires warranty repairs must be clean and fit for handling by the service staff. Customers must have all components including TVs and other audio components remove prior to Mr Furniture picking the goods up for repair/replacement.

HOW TO CLAIM:

A copy of your invoice and receipt need to found. This is needed as proof of purchase and as easy reference to the Mr Furniture service department. If no proof of purchase can be produced, Mr Furniture may be unable to process the claim.
Contact the store where the purchase was made. All details of store location and contact numbers can be found at www.mrfurniture.com.au .All details including your invoice number, date of purchase & details of the problem you are having with the product must then be given to the staff member who will then forward these details onto our service department. The service department will then contact you usually within 24 - 48 hours to find a solution to your problem.
If you are experiencing problems with you warranty claim, please contact us on feedback@mrfurniture.com.au.